Sunday 22 October 2017

Epicor Service Connect using excel2xml.dll error - “Unexpected error from external database driver (1)."

Our company uses Service Connect to import Excel file into Epicor directly.

Last week, I have updated our server with the latest Microsoft patches. Suddenly, the Service Connect stopped working.

If you go to the document tracking in service connect, it doesn't give you information as it has failed very early.

If you go to the Events > All logs, then you will see the error "Unexpected error from external database driver (1)."


I did some google search and found out the two KB that caused the error. I am running Windows server 2008 R2. The two KB are KB4041681 and KB4041678.



Uninstall them and the excel2xml will start working again. 

No comments:

Post a Comment